Health professionals and carpet manufacturers agree that carpet should be professionally cleaned at least once per year for a 1-2-person home and twice per year for homes with children or pets. But, how do you decide which professional to use?
1. Do They Have Good References?
Is the carpet cleaning company you’re considering well-known? Is this company regularly referred to friends, family, and associates asking for carpet cleaning recommendations? Are they recommended by carpet manufacturers? Do you see their company-labeled vehicles on the road? Answering these questions will help separate out the most trustworthy and reliable carpet cleaning companies in your area. While being referred by consumers is important, noting frequent referrals from respected carpet retailers, interior designers, real estate agents, and property management firms also lends credibility to the company being considered. Investigate using online national and local commerce websites, review sites, and neighborhood social media pages to reveal a company’s reputation, who’s being consistently referred, and why.
2. Are They Experienced?
When considering a carpet cleaning company, dig into their experience. How many years have they been in business? Have they handled specialty items, seen different, unusual situations? Have they cared for fine carpets and rugs? Are they called upon when a situation requires a special solution? Do they know the different chemistry and techniques needed to achieve the best results? Are they experts in completely removing pet stains and odors (instead of only affecting the stain’s surface, leaving it behind, and guaranteeing its reactivation)? Successfully alleviating these challenges can only be learned through years of education and experience. Are their technicians certified by the CRI and IICRC? You need to be assured you’re getting the best service and value for your investment.
3. What Kind of Products Do They Use?
Carpet cleaning companies use myriad products when attempting to clean your home. Please ask if their mobile cleaning units are stocked with premium, eco-friendly, non-toxic, hypoallergenic, and plant-based products. Do they use cheap, toxic chemicals that will resoil your carpet and create unhealthy air quality? Many companies use soaps that, once dry, leave a brittle residue that becomes airborne and exacerbates allergies and other respiratory issues.
4. What Systems Do They Use?
Many companies use cheap equipment that provides inadequate heat and suction. Finding a company that uses super-heated water and intense suction will mean faster drying times and cleaner, healthier floors. Make sure they use the most powerful and technologically advanced cleaning equipment available. A more powerful machine means cleaner, drier, and healthier carpet for you and your home, and ensures the removal of allergens and contaminants (including dust mites and pet dander) resulting in a deeper clean.
5. Do They Guarantee Their Work?
After having an uninformed, uneducated, or unscrupulous carpet cleaner in your home, the hardest part is getting them back out to fix issues they create. Make sure the company you’re considering offers a 100% Money Back Satisfaction Guarantee on all their work. If you are not completely satisfied, they should return at no charge to review and correct any workmanship concerns. If you are still unsatisfied, they should refund your investment.
6. Do They Reward Referrals?
The company you choose should put a focus on providing an outstanding experience and reward their clients for referring friends and family — ask them about their referral rewards.
7. Are You Getting What You Paid For?
Never select a carpet cleaning company based solely on price – quality carpet cleaning is not as cheap as some would like to think. Many companies use the allure of a low initial price to get in your door, so they can push their low quality, ineffective services and then charge you a higher price when finished. You should be able to understand and approve all work (including the price) before it’s administered. There should be no surprises nor any hidden charges. While quality carpet cleaning isn’t cheap, it will extend the life of your carpet and provide your family with a healthier indoor environment.
You can reach Nathan Kelly at 206-503-3623
PureClean Carpet Cleaning & PureDry Restoration